12 Memorial Medical Milestones • 2024 Issue 2 ‘Memorial employees treat you like family’ Read some of our most recent patient testimonials Mary Reid I’ve lived most of my life in Lake Charles. Some might recognize me as Ham Reid’s daughter-in-law, owing to my father-in-law’s lengthy tenure as sheriff. Others may remember our family business, Reid and Company, that specialized in port logistics for export. But this memory isn’t about me or my family; it’s about the memorable individuals I encountered during my time as an outpatient at Lake Charles Memorial Hospital. My overall experience was exceedingly positive. Despite being generally healthy, with only occasional visits to Memorial for lab work and 40 years ago for childbirth, a few years back I found myself in need of their GI services. The memory of certain staff members—like Cindy, who was working in pre-op admissions that day; Paris, who drew my labs; and the very kind employee who escorted me to where I had parked—remains vivid to this day. As I underwent testing in preparation for my procedure, including routine tests like labs, an EKG and a chest x-ray, every single person—from pre-op admissions to the cardiology, radiology and GI teams—was incredibly helpful and personable. I was already on my way home when I received a call informing me that I’d left my glasses behind. Cindy, on the other end of the line, offered to meet me in the parking garage and bring them out to me. I was taken aback—she went out of her way and came to me! Cindy’s thoughtfulness and willingness to accommodate me left a lasting impression to this day. It’s true what they say: Memorial employees treat you like family. E.T. Browning For over 20 years, I’ve been a patient of W. Gerry Hebert, MD, internal medicine physician in Lake Charles. The service he and his team provide at Memorial is outstanding. Getting an appointment is swift, and their follow-up is impeccable. I have complete trust in him and wouldn’t hesitate to recommend him to anyone. Despite sticking with local primary care since the 1990s, until recently, I often traveled to Houston for specialist treatment. This was mainly due to a few misdiagnoses I received locally. I was confident in my decision and proud of it. But then I did a total 180. A few months back, I experienced a kidney stone. After two visits to urgent care with no relief, I reached out to Dr. Hebert for a referral. That’s when I was connected to Farjad Siddiq, MD, a urologist at Lake Charles. From the timely pre-op, to check-in, to my experience in surgery and follow-up, it was all very good. The entire experience with Memorial and staying local for specialist care was on par with the best Houston has to offer. Most recently, I had to visit Memorial’s emergency room. Within two hours, I had undergone both an EKG and a CT scan. The staff there were incredibly efficient, attentive and professional. From someone who was once staunchly against staying local for specialist care to now being its ardent advocate, I can confidently say that I now choose Memorial without hesitation.
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